Charging Essentials Cookie Policy

Effective Date : December 15, 2019

We use cookies to make our website at (the “Site”) work properly, to personalize the user experience, and to help us improve the Site. This Cookie Policy details the types of cookies we use, what we use cookies for, and your options with regard to our use of cookies.

What Are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies also enable us to track and analyze user behavior in order to improve our System. Most web browsers automatically accept cookies but you can choose to accept or decline certain types of cookies if you prefer. However, declining cookies may impact the functionality of the System and in some cases, you may not be able to access the functions of the System. Blocking or declining cookies may also stop the System from saving your customized settings, such as login information and other preferences.

Types of Cookies We Use

  • Session cookies. Session cookies are stored on the user’s hard drive temporarily and are deleted when the user ends the browsing session.
  • Persistent cookies. Persistent cookies stay on the user’s hard drive until they expire, even after the browser is closed.
  • Third-party cookies. Third party cookies are not installed directly by our System, but by third parties such as service providers.

How We Use Cookies

We use cookies for a variety of reasons. The categories of purposes for which we use cookies include:

  • Strictly Necessary Cookies. These cookies are required for the System to function. The information collected relates to operation of the System and enables us to provide you with basic System functionality. The only way to opt out of the use of these cookies is to not use the System, as the System will not function properly without them.
  • Analytical/Performance Cookies . These cookies collect information about your use of the System, including which pages you visit, and whether you experience any errors. The information collected is only used to analyze how the System is being accessed and used in order for us to improve the System and your experience using it.
  • Functionality Cookies . We use these cookies to remember your choices, settings, or preferences from one visit to the next. The information stored by these cookies includes things like your country of origin, your language, and any changes you have made to customizable areas of the System.

Cookies We Use

Third Party Cookies

Name of Cookie: FreshDesk

We use this cookie to provide you with customer services through the website.

Name of Cookie: Google Analytics

We use this cookie to collect aggregated, analytical information from visitors to gather information about the use of the System and to improve the user experience.

Where third parties use cookies on the System, we have no control over those cookies or the data collected. Please refer to the third-party sites’ privacy and cookie policies for more information about what is collected and how it is used.

Your Cookie Options

Most browsers allow you to control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. Some browsers will allow you to block all cookies, while others will allow you to set up rules about which cookies to accept from which site, depending on your preferences. If you do block cookies, however, you may experience some functionality issues and some services within the system may not work for you.

Each browser manufacturer deals with user cookie options slightly differently. Help pages are provided by browser manufacturers to provide additional information about managing cookies on their platform.

Changes to This Cookie Policy

We reserve the right to modify this Policy from time to time. Updates to the Cookie Policy will be posted to this site and the Policy will be updated with the date that it was last modified.

Contact Us

For further information about this Policy or our use of cookies, please contact us.

Charging Essentials